Since we were upgraded to the 10 meg service, there have been a number of problems with the connection freezing. Reset the cable modem by pulling out the power cable, and it starts working again fine immediately. Having jumped through the hoops held by NTL’s broadband tech support such as swapping the ethernet cable, trying it with a single PC instead of the small home network, and insisting that it only started happening since the upgrade, we finally managed to get an engineer out.